Our Team

At America’s Hearth & Patio Warehouse, our team is the heart of our operation. Each member brings a wealth of experience and passion to ensure that you receive the best service and guidance for all your stoves, fireplaces, and patio needs. Meet our dedicated team who are here to make your shopping experience seamless and enjoyable.

Jim Pitchford

Director of Retail Operations

Jim, our Head Coach at America’s Hearth & Patio Warehouse, brings a wealth of knowledge and expertise to the hearth industry, accumulated over 40 years. His dedicated focus on our company for the past five years has allowed him to share valuable insights with both customers and team members, empowering them to make informed decisions. Jim excels in his role because of the exceptional preparation and commitment exhibited by our team, making his job feel effortless as they consistently strive for excellence.

Stephen Shipley

Sales Manager

Stephen’s exceptional expertise in retail sales spans over 40 years, making him an invaluable team leader at America’s Hearth & Patio Warehouse for the past 12 years. He goes above and beyond to ensure that our customers are fully educated on product installation and usage, and his unmatched professional advice on available options truly distinguishes him as a standout All Star in the industry. With his dedication and commitment to excellence, Stephen sets a high standard for customer service and satisfaction.

Christina Griffith

Office Manager

With a decade of experience, Christina is a standout player on the America’s Hearth & Patio Warehouse team. Her wealth of product knowledge and exceptional multitasking capabilities make her an indispensable asset to the team. She thrives in building strong connections with customers, efficiently managing inventory, and fostering solid relationships with suppliers to ensure optimal stock levels are maintained. Christina’s expertise is unrivaled in the industry, providing unparalleled support to the team and enhancing customer satisfaction at America’s Hearth & Patio Warehouse.